Hello Kacie,

Thank you for bringing this to our attention. We are sorry to hear about your recent experience with the Forever Blonde Shampoo. We understand your disappointment and frustration, especially if you have been a loyal user for over 10 years.

We apologize for any inconvenience caused by the watery consistency and lack of lather in the product you received. It seems like you may have received a defective batch, and we are working to ensure this does not happen again in the future.

We have already processed your refund and it should reflect in your account within a few business days. We value your satisfaction and will do our best to make things right for you.

Thank you for bringing this to our attention and for your continued support. We appreciate your loyalty and hope to have the opportunity to serve you again in the future.