Hi Julia,

Thank you for bringing this to our attention. We're sorry to hear that the digital scale you received did not meet your expectations.

We always strive to provide top-quality products to our customers and we're disappointed to hear that your experience fell short. We would be more than happy to process a refund and returns for you. Kindly contact us and we will take care of it for you promptly. We want to make sure that all of our customers are satisfied with their purchases and we apologize for any inconvenience this may have caused.