Warranty and Exchange policy

WARRANTY 

For quality assurance and hygiene purposes, all purchases of chemical products, hair colours, hair care products, nail polishes, nail treatments, personal items, wigs and hair extensions are FINAL SALES.

All purchases of hair colours and chemicals are FINAL SALES. We make no representation or warranties.  Hair colours and chemicals are for PROFESSIONAL USE ONLY. All products are NOT FOR RESALE purpose. 

Electrical appliances
All purchases of electrical appliances are FINAL SALES. Cosmetic World will honor the manufacturer’s warranty within its time frame starting from the date of purchase.

These warranties apply ONLY to a device whose defect can be detected at the time of return and not damaged during use. The warranty does not cover wear and tear from use. You will need the original packaging to qualify.

To see the warranty applicable to your electrical appliance, go back on your product’s listing (the warranty will be displayed at the bottom of the description) or check the original packaging. 

EXCHANGE
If you experience problems with an electrical item within its warranty period, please follow these steps:

EXCHANGE REQUEST
Contact to us at contact@cosmeticworld.ca and include the following information and documents:

1. Full name
2. Date of your purchase
3. Order number
4. Name of the product
5. Description of the defect
6. Picture of the product with its original packaging

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We recommend that you ship your item with the original box and that you use a traceable shipping method like Canada Post, UPS or Fedex.

Please note that you will only be responsible for the shipping costs from your address to our store. We will assume all other shipping and handling fees tied with your request.

ITEM REPLACEMENT
We will contact you by email within 5 business days following the receipt of your package to confirm the validity of your request. We will then confirm the shipment of your new appliance by email.

Please note that the return of a non-defective item will be denied and your appliance will automatically be sent back you.

Products damaged during delivery
If your shipment was damaged in transit, you must ABSOLUTELY keep the original shipping box and follow these instructions in order for your request to be authorized:

REPLACEMENT REQUEST
Contact to us at contact@cosmeticworld.ca within 5 business days of receiving your order and include the following information and documents:

1. Full name
2. Date of your purchase
3. Order number
4. Name of the damaged product(s)
5. Description of the damage
6. Picture of the damaged product(s) with the original packaging

REPLACEMENT AUTHORIZATION
We will contact you by email within 5 business days following your replacement request to confirm its validity. Once your request has been authorized, we’ll send you a second package right away with a return shipping label so you can send us back the damaged product(s) at no charge.

RETURN OF DAMAGED PRODUCTS
You MUST return damaged products within 10 days of receiving your second package.

Cosmetic World reserves the right to refuse returns sent or communicated after the return deadline, or products that are not in the same condition as the one in which they were received. If applicable, the total amount of the products will be charged, in addition to a shipping fee.

Wrong or incomplete order
If you receive a product that was not part of your final order or if you a product is missing, please follow these steps:

ORDER ADJUSTMENT REQUEST
Contact to us at contact@cosmeticworld.ca within 5 business days of receiving your order and include the following information and documents:

1. Full name
2. Date of your purchase
3. Order number
4. Name of the incorrect product received or of the missing product
5. Picture of the incorrect product received

ORDER ADJUSTMENT AUTHORIZATION
We will contact you by email within 5 business days following your adjustment request to confirm its validity. Once your request has been authorized, we’ll send you a second package right away with the missing products. When applicable, we will also include a return shipping label so you can send us back the incorrect product(s) your received, at no charge.

RETURN OF INCORRECT PRODUCTS
You MUST return incorrect products within 10 days of receiving your second package.

Cosmetic World reserves the right to refuse returns sent or communicated after the return deadline, or products that are not in the same condition as the one in which they were received. If applicable, the total amount of the products will be charged, in addition to shipping fees.

All defective items must be reported through email within 30 days upon package arrival. Refunds or exchange will not be eligible after the 30-day period.