Frequently Asked Questions (FAQ)

Usually, orders within Ontario will take 3-5 business days. Order within Canada should take around 7-14 business days. Orders to the US will take 5-10 days. For international orders, it may take up to 8-12 weeks.

*Please note that delivery times may vary depending on factors such as product availability, shipment processing time, customs processing, and other conditions unique to international shipping

Canada: For Canada, Cosmetic World offers FREE SHIPPING for orders over $49 except when shipping to postal codes listed here as extended postal codes or extra extended postal codes. 

United States: Cosmetic World offers FREE SHIPPING everywhere in the United States (Except Hawaii, Alaska, Puerto Rico & Guam) for all orders over $99 CAD (after discounts and before taxes) except when shipping to certain Postal codes. 

Please refer to our shipping policy for International fees. 

We offer expedited shipping within the United States and Canada. For more information on expedited shipping, check  shipping policy

• We ship to all addresses in the United States and Canada. For international, a list of countries are eligible for shipping. If your country is not on the list, please feel free to message us here before putting in the order.

Yes. Once your order is shipped, we will provide the tracking information for you to track it right to your door. For orders from Toronto and certain locations covered by our in-house courier, tracking is not available but our driver will contact you before arrival.

If you're uncertain about the status of your order, we recommend first checking the tracking information we've provided. If the tracking information doesn't provide any updates, reach out to us through our Contact Form.

If you've received damaged products or need a replacement, please contact us within 30 days of receiving your package. We'll promptly respond within 5 business days to verify your request and confirm the shipment of your replacement item

If you need to initiate a return or exchange for exceptional cases, simply reach out to us via Contact Form. We'll guide you through the process and initiate your return once your reasons have been validated. For more information, refer Warranty and Exchange policy

Due to quality assurance and hygiene considerations, chemical products, hair colors, hair care products, nail polishes, nail treatments, personal items, wigs, hair extensions, and electrical appliances are considered final sales and cannot be returned.

Within the US and Canada: We accept Visa credit or debit cards and PayPal for your convenience.

Outside the US and Canada: For security reasons, we do not accept PayPal as a payment method for international orders. However, you can still use Visa credit or debit cards for your payment outside Canada.

Absolutely, your payment information is 100% safe on our website. We prioritize the security of your data and use robust encryption and industry-standard security measures to protect your sensitive information

You can request order changes, but once your order has shipped, we cannot make any modifications to your order.  Please reach out to us promptly if you need to adjust your order.

For quick contact, send your queries through our Contact Form and our representative will reach out to you.

Our customer support team is available to assist you from 10 AM to 6 PM, Monday through Saturday.

Yes, we have a loyalty program! Earn points for every dollar spent. New members get 150 points upon registration. Each 100 points is worth CAD $2. Points are redeemed in 100-point increments.

Redeeming your loyalty points is easy! We've created a helpful video tutorial to guide you through the process. Please watch the video on our Loyalty Membership page for step-by-step instructions.