- When will my order be processed?
After we received your order, we usually process it within 1-2 business days. Process in terms of preparing your order for shipping, but does not include the shipping time.
- Can my order be shipped to me?
We ship to all addresses in Canada and US. For international, a list of countries are eligible for shipping. If your country is not on the list, please feel free to email us (email@example.com) before putting in the order.
- How much is the shipping?
Shipping rate depends on the shipping address, your order size and any special requests. Please refer to our shipping policy for more detail.
- When will I receive my order?
- Usually, orders within Ontario will take 3-5 business days. Order within Canada should take around 7-14 business days. Orders to the US, orders will take 5-10 days. International orders, it may take up 8-12 weeks.
- Can I track my order?
- Yes. Once your order is shipped, we will provide the tracking information for you to track it right to your door. For orders from Toronto and certain locations covered by our in-house courier, tracking is not available but our driver will contact you before arrival.