- How long does shipping take to Canada, the US, and international destinations?
-
Usually, orders within Ontario will take 3-5 business days. Order within Canada should take around 7-14 business days.
-
Orders to the US, orders will take 5-10 days. International orders may take up to 8-12 weeks.
- We also offer DHL Express Shipping which delivers all orders internationally within 3 business days
*Please note that delivery times may vary depending on factors such as product availability, shipment processing time, customs processing, and other conditions unique to international shipping.
- Can my order be shipped to me?
-
We ship to all addresses in the United States and Canada. For international, a list of countries are eligible for shipping. If your country is not on the list, please feel free to message us here before putting in the order.
- What are the shipping fees for orders to different countries?
-
Canada: Cosmetic World offers FREE SHIPPING for orders over $59 except when shipping to postal codes listed here as extended postal codes or extra extended postal codes.
-
United States: Cosmetic World offers FREE SHIPPING everywhere in the United States (Except Hawaii, Alaska, Puerto Rico & Guam) for all orders over $99 CAD (after discounts and before taxes) except when shipping to certain Postal codes.
- Please refer to our shipping policy for International fees.
- Can I track my order?
- Yes. Once your order is shipped, we will provide the tracking information for you to track it right to your door. For orders from Toronto and certain locations covered by our in-house courier, tracking is not available but our driver will contact you before arrival.
- What should I do if my order is delayed or lost in transit?
-
If you're uncertain about the status of your order, we recommend first checking the tracking information we've provided. If the tracking information doesn't provide any updates, reach out to us through our Contact Form.
